<?xml version="1.0" encoding="utf-8"?>
<rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:media="http://search.yahoo.com/mrss/">
  <channel>
    <title>TradeYoke — Our story</title>
    <link>https://tradeyoke.net/blog/tag/our-story</link>
    <description>Where TradeYoke came from and why it is built the way it is.</description>
    <language>en-gb</language>
    <atom:link href="https://tradeyoke.net/blog/tag/our-story/feed.xml" rel="self" type="application/rss+xml" />
    <item>
      <title>The TradeYoke build timeline: every part of the build, in order</title>
      <link>https://tradeyoke.net/blog/the-tradeyoke-build-timeline</link>
      <guid>https://tradeyoke.net/blog/the-tradeyoke-build-timeline</guid>
      <pubDate>Wed, 14 Oct 2026 08:39:00 GMT</pubDate>
      <description>One page listing every part of Building TradeYoke in date order, from the idea in 2019 and the start in January 2024 to where the platform stands in October 2026.</description>
      <content:encoded><![CDATA[Part 39 of 39 of Building TradeYoke, the story of how the platform was built, from January 2024 to today. Previous: From passwords to passkeys: how sign-in and trust grew with TradeYoke. See every part on the build timeline.

### Quick answer

Quick answer: Building TradeYoke is a month-by-month account of how the platform was built, from the start of development in January 2024 to October 2026, after an idea dating from around 2019. This page lists every part in date order, grouped by phase: the start, customers and jobs, invoicing, quoting, surveys and inspections, maps and directions, live monitoring, and the present.

### Key takeaways

Development started at the beginning of 2024; the idea dates from around 2019.The order was: customers and jobs, invoicing, quoting, surveys and inspections, maps and directions, then live monitoring. The document library began in July 2024 and spread across the system in March and April 2025.Every part below links to the full article.The most recent work is on the phone experience, sign-in and passkeys.

### How to read this page

The parts are in date order. Each phase has a one-line summary, and every entry links to the full article. If you only read one, start with the whole journey. For the same story by version and date, including the numbered releases from 0.2.2 to 0.3.45, see the release notes.

### The idea and the decision (2019 to January 2024)

Where the idea came from and why we began.

January 2024: Where TradeYoke began: an idea from helping run window cleaning roundsJanuary 2024: Five years of the same idea, and why we finally started building

### Designing the core (February to June 2024)

The problem, the round, the customer record, the repeating job, our terms and the early engineering decisions.

February 2024: Why window cleaning rounds drift, and what a good one looks likeMarch 2024: What is a round? Designing it in softwareApril 2024: The customer record a window cleaner actually needsMay 2024: Designing a job that repeats: every four weeks, for yearsJune 2024: Why we published our terms and privacy notice from the startJune 2024: One codebase and offline-first: the early engineering decisions

### Customers and jobs (July to September 2024)

Window cleaning customers and jobs working end to end, the document library for the paperwork, the diary, and getting a round in.

July 2024: July 2024: customers and jobs working end to end for window cleaningJuly 2024: July 2024: a library for the paperwork, filed where you will lookAugust 2024: August 2024: a diary that fills itself from the roundSeptember 2024: September 2024: getting an existing round in without retyping it

### Invoicing (October 2024 to January 2025)

Invoices, the ledger, part payments and Who owes me, and how customers pay.

October 2024: October 2024: why invoicing came next, and what it had to get rightNovember 2024: November 2024: a ledger that cannot be quietly editedDecember 2024: December 2024: part payments, receipts and knowing who owes youJanuary 2025: January 2025: how customers pay, with pay links, cards and Direct Debit

### Quoting and the document library everywhere (February to April 2025)

Guided quotes, the page customers accept on, what happens after a quote is sent, and the document library reaching every record, with search and expiry.

February 2025: February 2025: quotes that start from the customer record, not a blank pageMarch 2025: March 2025: the page a customer accepts a quote onMarch 2025: March 2025: documents on every record, for the job, the customer, the van and the companyApril 2025: April 2025: what happens after a quote is sentApril 2025: April 2025: searching inside your documents, not just their namesApril 2025: April 2025: expiry dates, so a certificate never runs out unnoticed

### Surveys, inspections and signatures (May to July 2025)

Site surveys, inspection checklists with evidence and sign-off, and one signature pad.

May 2025: May 2025: site surveys, because some jobs need looking at before you can price themJune 2025: June 2025: inspections, checklists with pass or fail, evidence and sign-offJuly 2025: July 2025: one signature pad, used wherever a customer or an engineer signs

### Maps and directions (August to October 2025)

Addresses, directions to the door and one set of maps on Google Maps.

August 2025: August 2025: getting the address right, with postcodes and map pinsSeptember 2025: September 2025: directions to the door, from the job or the customerOctober 2025: October 2025: one set of maps, built on Google Maps

### Live monitoring (November 2025 to January 2026)

Where is everybody, consent first, and trails and replay.

November 2025: November 2025: where is everybody? Live monitoring beginsDecember 2025: December 2025: consent first, and tracking a team fairlyJanuary 2026: January 2026: trails and replay, and what a day's route can tell you

### The phone, the day and more trades (February to April 2026)

Offline-first in practice, Plan my day, and one core for many trades.

February 2026: February 2026: working with no signal, offline-first in practiceMarch 2026: March 2026: Plan my day, decide, order, goApril 2026: April 2026: one core, many trades

### Looking back (September to October 2026)

Pricing, sign-in and trust, lessons, and the whole journey.

September 2026: How we thought about pricing TradeYoke: four plans, one price per businessOctober 2026: What building for tradespeople has taught us: seven lessons from the buildOctober 2026: From a 2019 idea to today: the whole TradeYoke journeyOctober 2026: From passwords to passkeys: how sign-in and trust grew with TradeYoke

### What the timeline does not show

It shows the order, not the effort. Some months, such as the ledger and the consent work, took far more care than their length suggests. And it shows what we built, not everything we tried. We have kept the account to what is in the product and true today. Where a part is still in pilot, the article says so.

### Where it stands now

Window cleaning and gardening are in pilot, with a first release very soon. Electricians, plumbers and solar installers are in pilot with real businesses. The web app is available now and works on a phone. The Android, iPhone and Windows apps are in pilot and not yet in the app stores; email hello@tradeyoke.net if you would like early access.

### Questions people ask

**What is the Building TradeYoke series?**

A month-by-month account of how TradeYoke was built, from the start of development in January 2024 to October 2026.

**When did TradeYoke development start?**

At the beginning of 2024, after an idea dating from around 2019 while helping manage window cleaning rounds.

Related: The platform · All features · Pricing · The build timeline

### Try it on your own week

Thirty days of Essentials free, no card. Bring your customers and see it against a real week.

[Start your free trial](https://app.tradeyoke.net/signup)

]]></content:encoded>
      <dc:creator>AssemblySoft DevOps</dc:creator>
      <category>Our story</category>
      <category>Engineering</category>
      <category>Building TradeYoke</category>
      <enclosure url="https://tradeyoke.net/media/media-seed-cover-the-tradeyoke-build-timeline-jpg/cover-the-tradeyoke-build-timeline.jpg?v=1zvjr28n" type="image/jpeg" length="174333" />
      <media:content url="https://tradeyoke.net/media/media-seed-cover-the-tradeyoke-build-timeline-jpg/cover-the-tradeyoke-build-timeline.jpg?v=1zvjr28n" medium="image" />
    </item>
    <item>
      <title>From a 2019 idea to today: the whole TradeYoke journey</title>
      <link>https://tradeyoke.net/blog/from-a-2019-idea-to-today-the-whole-tradeyoke-journey</link>
      <guid>https://tradeyoke.net/blog/from-a-2019-idea-to-today-the-whole-tradeyoke-journey</guid>
      <pubDate>Wed, 14 Oct 2026 08:33:00 GMT</pubDate>
      <description>An idea from helping manage window cleaning rounds around 2019, development from the start of 2024, and where it has got to in October 2026. The whole journey in one place.</description>
      <content:encoded><![CDATA[Part 37 of 39 of Building TradeYoke, the story of how the platform was built, from January 2024 to today. Previous: What building for tradespeople has taught us: seven lessons from the build. Next: From passwords to passkeys: how sign-in and trust grew with TradeYoke. See every part on the build timeline.

### Quick answer

Quick answer: TradeYoke began as an idea around 2019, while we were helping to manage window cleaning rounds. Development started at the beginning of 2024 with customers and jobs for window cleaning, then added invoicing, quoting, surveys and inspections, maps and directions, and live monitoring. Today window cleaning and gardening are in pilot, with a first release very soon, and electricians, plumbers and solar installers are in pilot.

### Key takeaways

The idea dates from around 2019; development began at the start of 2024.The build went in order: customers and jobs, invoicing, quoting, surveys and inspections, maps, live monitoring.Window cleaning and gardening are in pilot, with a first release very soon; electricians, plumbers and solar installers, and the phone and Windows apps, are in pilot.The full series, in order, is on the build timeline.

### 2019: an idea

Around 2019 we were helping manage window cleaning rounds, and we kept seeing the same problems: rounds on paper and spreadsheets, cleans missed, money to chase, prices left to go stale. We had an idea for software that looked after all of that. For a long time it stayed an idea. See where TradeYoke began.

### Early 2024: we start

At the start of 2024 we decided to begin, with three rules: one trade done properly first, the phone as the main tool, and say only what is true. We described the problem in why rounds drift, then designed the round, the customer record and the repeating job. In June 2024 we first published our terms and privacy notice.

### Mid 2024: customers and jobs working

By the summer, customers and jobs worked together, the diary filled itself from the round, and customers could be imported from a spreadsheet.

### Late 2024 to early 2025: getting paid

Then money: invoicing, an append-only ledger, part payments and Who owes me, and pay links, cards and Direct Debit.

### 2025: quoting, paperwork, maps

Quoting, a page customers accept on, then surveys and inspections, a place to file the paperwork, addresses, directions and maps built on Google Maps.

### Late 2025 to 2026: the team and the day

Live monitoring with consent first and trails, then working with no signal, Plan my day and other trades on the same core.

### October 2026: where it stands

Window cleaning and gardening are in pilot, with a first release very soon. Electricians, plumbers and solar installers are in pilot. The web app is available now and works on a phone; the Android, iPhone and Windows apps are in pilot and not yet in the app stores. Recent work has been on the phone experience, with a welcome screen, a dashboard that leads with today's jobs, and maps and customer records made for a phone, and on sign-in, with passkeys in the web browser. The build timeline lists every part in order.

### What is next

We will keep to the rules from day one: finish what is in pilot, and say only what is true. If you run a round, a garden or a trade business and want to try it, the trial is 30 days of Essentials with no card needed.

### Questions people ask

**When did the idea for TradeYoke start?**

Around 2019, while helping to manage window cleaning rounds. Development began at the start of 2024.

**What can I use in TradeYoke today?**

Window cleaning and gardening are in pilot, with a first release very soon. Electricians, plumbers and solar installers, and the Android, iPhone and Windows apps, are in pilot.

Related: The platform · All features · Window cleaning software · Pricing · The build timeline

See also: release notes: every stage, version by version

### Try it on your own week

Thirty days of Essentials free, no card. Bring your customers and see it against a real week.

[Start your free trial](https://app.tradeyoke.net/signup)

]]></content:encoded>
      <dc:creator>Carl Randall</dc:creator>
      <category>Our story</category>
      <category>Product</category>
      <category>Building TradeYoke</category>
      <enclosure url="https://tradeyoke.net/media/media-seed-cover-from-a-2019-idea-to-today-the-whole-tradeyoke-journey-jpg/cover-from-a-2019-idea-to-today-the-whole-tradeyoke-journey.jpg?v=22qpolcn" type="image/jpeg" length="176190" />
      <media:content url="https://tradeyoke.net/media/media-seed-cover-from-a-2019-idea-to-today-the-whole-tradeyoke-journey-jpg/cover-from-a-2019-idea-to-today-the-whole-tradeyoke-journey.jpg?v=22qpolcn" medium="image" />
    </item>
    <item>
      <title>What building for tradespeople has taught us: seven lessons from the build</title>
      <link>https://tradeyoke.net/blog/what-building-for-tradespeople-has-taught-us</link>
      <guid>https://tradeyoke.net/blog/what-building-for-tradespeople-has-taught-us</guid>
      <pubDate>Tue, 13 Oct 2026 08:32:00 GMT</pubDate>
      <description>Looking back from the start of 2024 to now, seven ideas kept proving themselves. They apply to running a trade business as much as to building software.</description>
      <content:encoded><![CDATA[Part 36 of 39 of Building TradeYoke, the story of how the platform was built, from January 2024 to today. Previous: How we thought about pricing TradeYoke: four plans, one price per business. Next: From a 2019 idea to today: the whole TradeYoke journey. See every part on the build timeline.

### Quick answer

Quick answer: Seven lessons from building TradeYoke: start with the thing that repeats, let money follow the visit, make the phone the main tool, write things down where you will look, be open about what you track, say only what is true, and build in the order people need things. They are useful whether or not you use software.

### Key takeaways

Start with the thing that repeats, such as the round.Money follows the visit; bill from the job.Write things down where you will look for them.Be open with your team and your customers about what you do.

### Looking back

We began building in January 2024. Along the way some ideas turned up in every part of the build. Here are seven, in the order they would help you.

### 1. Start with the thing that repeats

In a window cleaning business it is the round. In a gardening business it is the seasonal visit. If you get the repeating thing right, a lot else follows. See what is a round.

### 2. Money follows the visit

A job done but not billed is money not collected. Bill from the job, with nothing retyped. See why invoicing came next.

### 3. The phone is the main tool

You are at a doorstep, not a desk. If it does not work standing up with wet hands, it will not be used. See the early engineering decisions.

### 4. Write it down where you will look

Notes, certificates and photos are only useful if you can find them again. File them against the job and the customer. See one signature pad and a library for the paperwork.

### 5. Look before you price

Some jobs cannot be priced from the doorstep. A visit before the quote costs a little time and saves a lot of argument. See site surveys.

### 6. Be open about what you track

If you use any kind of tracking, tell your team what and why. See consent first.

### 7. Say only what is true

It is the rule we set on day one. It is why we say "pilot" and why we tell you what is not finished. See why we started building.

### Using these without software

None of this needs TradeYoke. A notebook with a next-due date next to every customer already beats most rounds. If you would like the software to do the typing, the free trial is 30 days of Essentials with no card needed.

### Questions people ask

**What did you learn from building TradeYoke?**

Seven things: start with what repeats, let money follow the visit, make the phone the main tool, file things where you will look, look before you price, be open about tracking, and say only what is true.

**Do these lessons need software?**

No. A next-due date next to every customer, a bill raised from the job and notes filed against the customer all help in a notebook.

Related: Where TradeYoke began · Running the round · Getting paid · Pricing · The build timeline

### Try it on your own week

Thirty days of Essentials free, no card. Bring your customers and see it against a real week.

[Start your free trial](https://app.tradeyoke.net/signup)

]]></content:encoded>
      <dc:creator>AssemblySoft Business</dc:creator>
      <category>Our story</category>
      <category>Guides</category>
      <category>Building TradeYoke</category>
      <enclosure url="https://tradeyoke.net/media/media-seed-cover-what-building-for-tradespeople-has-taught-us-jpg/cover-what-building-for-tradespeople-has-taught-us.jpg?v=x900yl3" type="image/jpeg" length="123783" />
      <media:content url="https://tradeyoke.net/media/media-seed-cover-what-building-for-tradespeople-has-taught-us-jpg/cover-what-building-for-tradespeople-has-taught-us.jpg?v=x900yl3" medium="image" />
    </item>
    <item>
      <title>Why we published our terms and privacy notice from the start</title>
      <link>https://tradeyoke.net/blog/publishing-our-terms-and-privacy-notice</link>
      <guid>https://tradeyoke.net/blog/publishing-our-terms-and-privacy-notice</guid>
      <pubDate>Tue, 11 Jun 2024 09:07:00 GMT</pubDate>
      <description>In June 2024 we first published TradeYoke's terms of service and privacy notice. Why we think a software business should write its rules down early, and how they are kept up to date.</description>
      <content:encoded><![CDATA[Part 7 of 39 of Building TradeYoke, the story of how the platform was built, from January 2024 to today. Previous: Designing a job that repeats: every four weeks, for years. Next: One codebase and offline-first: the early engineering decisions. See every part on the build timeline.

### Quick answer

Quick answer: TradeYoke first published its terms of service and privacy notice in June 2024. A business that keeps customer records for other businesses should say, in writing and in plain English, who is responsible for the data and what is collected. Both documents are public and show when they were first published, when they last changed and a version history.

### Key takeaways

TradeYoke's terms and privacy notice were first published in June 2024.Each document shows its first-published date, the date of its latest change and a version history.A software business that holds other businesses' customer data should write its rules down before it needs them.

### Rules first, not last

By June 2024 TradeYoke was starting to hold the thing that matters most to the people who use it: their customers' details. That changes what we owe. Software that holds a window cleaner's customer list is holding names, addresses and phone numbers that belong to someone else's business and, behind that, to the customers themselves. So in June 2024 we published our terms of service and our privacy notice.

### Why do this early?

It forces clear thinking. Writing down who is responsible for what, and what happens to the data when someone leaves, is easier before there is a lot of data.It tells a business what it is agreeing to. A trade business owner is not a lawyer, and should not have to be to know where they stand.It is the right order. Collecting data first and deciding the rules afterwards is how many businesses end up with rules that describe something else.

### Two roles, and why they matter

There is a distinction that shapes a privacy notice. For information about you as a user (your account, sign-in and billing), we decide how it is used. For information you keep about your own customers and staff, you decide and we process it on your behalf. Each role has different responsibilities, and a good privacy notice says which is which.

### Kept up to date, and dated

A published document that is never updated is worse than none. Both documents are updated when the service changes. Each shows when it was first published and when it last changed, and carries a short version history at the foot of the page, so you can see what changed and when. You can read them at Terms of Service and Privacy Policy.

### What this is not

This is not legal advice, and we are not saying your own paperwork can copy ours. A trade business that keeps its own customers' details has its own responsibilities too. What we can say is that writing it down early made us more careful about what the product collects.

### Questions people ask

**When did TradeYoke first publish its terms and privacy notice?**

June 2024. Both documents have been updated since, and each shows its latest change and a version history.

**Who is the company behind TradeYoke?**

TradeYoke is provided by Assemblysoft Ltd, a company registered in England and Wales (company number 07098083). You can reach us at hello@tradeyoke.net.

Related: Terms of Service · Privacy Policy · Roles, permissions, audit and 2FA · Invoice fraud and account protection · Pricing · The build timeline

### Try it on your own week

Thirty days of Essentials free, no card. Bring your customers and see it against a real week.

[Start your free trial](https://app.tradeyoke.net/signup)

]]></content:encoded>
      <dc:creator>AssemblySoft Business</dc:creator>
      <category>Our story</category>
      <category>Product</category>
      <category>Building TradeYoke</category>
      <enclosure url="https://tradeyoke.net/media/media-seed-cover-publishing-our-terms-and-privacy-notice-jpg/cover-publishing-our-terms-and-privacy-notice.jpg?v=1fq4v47r" type="image/jpeg" length="85330" />
      <media:content url="https://tradeyoke.net/media/media-seed-cover-publishing-our-terms-and-privacy-notice-jpg/cover-publishing-our-terms-and-privacy-notice.jpg?v=1fq4v47r" medium="image" />
    </item>
    <item>
      <title>Why window cleaning rounds drift, and what a good one looks like</title>
      <link>https://tradeyoke.net/blog/why-window-cleaning-rounds-drift</link>
      <guid>https://tradeyoke.net/blog/why-window-cleaning-rounds-drift</guid>
      <pubDate>Tue, 20 Feb 2024 08:03:00 GMT</pubDate>
      <description>A round that is not looked after drifts: missed cleans, old prices, a route that no longer makes sense. We wrote down what drifts, and what a well-run round looks like.</description>
      <content:encoded><![CDATA[Part 3 of 39 of Building TradeYoke, the story of how the platform was built, from January 2024 to today. Previous: Five years of the same idea, and why we finally started building. Next: What is a round? Designing it in software. See every part on the build timeline.

### Quick answer

Quick answer: Window cleaning rounds drift because the information that holds them together (who, where, how much, how often, when last) is kept in several places and updated by hand. A well-run round has one list, a next-due date on every customer, a sensible order, and payment tied to the clean it was for. That was the brief we wrote for TradeYoke in February 2024.

### Key takeaways

Rounds drift in four ways: missed cleans, stale prices, a route that no longer fits the map, and unclear payment.A good round has one source of truth, a next-due date on every customer, a sensible order and payment tied to the visit.You can start fixing drift today, without any software, by writing down the last clean date for every customer.

### What drift looks like

Nobody sets out to run a messy round. It happens a little at a time. A new customer is written on the back of an envelope. A price goes up for one customer and not for the next one on the street. Someone stops using you and the line stays. The route you drive stops being the order the list is in. After a year, the round you run and the round you have written down are two different things.

### The four ways a round drifts

Missed cleans. A locked gate, a wet week, a day off. If the only record of "done" is a tick on a sheet, a skipped house looks the same as a house that has not come round yet.Stale prices. Without a regular look at the prices, they stay where they were when the customer joined.A route that no longer fits. The order on the list is the order customers joined, not the order you drive.Unclear payment. Whether this clean has been paid, and by whom, is in someone's head or in a different book.

### What a well-run round looks like

Reading across those four, the description writes itself.

One list. Every customer, with an address, a price and a frequency, in one place that everyone who works the round can see.A next-due date on every customer. Not "about every four weeks" but a date, so a missed clean shows up as an overdue one.An order that follows the map, reviewed when the round changes.Payment tied to the visit. The money for a clean is attached to that clean.

### Fixing drift without any software

If you only do one thing this week, write down the date of the last clean next to every customer, and sort by oldest. The ones at the top are your drift. It takes an hour, and it tells you more about your round than a year of ticks on a sheet. Our guide to planning a window cleaning round goes through the rest, and pricing a round covers the stale prices.

### How this became the brief

In February 2024 we turned that description into the design brief for TradeYoke: one list, a next-due date, an order that can be changed, and money tied to the visit. The next articles take those in turn, starting with what a round actually is.

### Questions people ask

**Why do window cleaning rounds go out of date?**

Because the details that hold a round together are kept in several places and updated by hand. Prices, order and the last-cleaned date drift apart unless there is one list that is updated as you work.

**How do I know if a customer has been missed?**

Keep a next-due date on every customer. A customer whose date has passed without a clean recorded has been missed. TradeYoke works the next-due date out for you from the frequency you set.

Related: Scheduling and rounds · How to plan a window cleaning round · Pricing a window cleaning round · Running the round · Pricing · The build timeline

### Try it on your own week

Thirty days of Essentials free, no card. Bring your customers and see it against a real week.

[Start your free trial](https://app.tradeyoke.net/signup)

]]></content:encoded>
      <dc:creator>Doerte</dc:creator>
      <category>Window cleaning</category>
      <category>Our story</category>
      <category>Building TradeYoke</category>
      <enclosure url="https://tradeyoke.net/media/media-seed-cover-why-window-cleaning-rounds-drift-jpg/cover-why-window-cleaning-rounds-drift.jpg?v=1zdnh91z" type="image/jpeg" length="175349" />
      <media:content url="https://tradeyoke.net/media/media-seed-cover-why-window-cleaning-rounds-drift-jpg/cover-why-window-cleaning-rounds-drift.jpg?v=1zdnh91z" medium="image" />
    </item>
    <item>
      <title>Five years of the same idea, and why we finally started building</title>
      <link>https://tradeyoke.net/blog/why-we-started-building-tradeyoke-in-2024</link>
      <guid>https://tradeyoke.net/blog/why-we-started-building-tradeyoke-in-2024</guid>
      <pubDate>Tue, 30 Jan 2024 10:02:00 GMT</pubDate>
      <description>The idea was about five years old when we started building at the start of 2024. Here is why we waited, what made us begin, and the rules we set ourselves on day one.</description>
      <content:encoded><![CDATA[Part 2 of 39 of Building TradeYoke, the story of how the platform was built, from January 2024 to today. Previous: Where TradeYoke began: an idea from helping run window cleaning rounds. Next: Why window cleaning rounds drift, and what a good one looks like. See every part on the build timeline.

### Quick answer

Quick answer: We began building TradeYoke at the start of 2024, about five years after the idea first came up. We started because the problems on window cleaning rounds had not gone away, and because we had settled on a few rules: build for one trade properly first, put the work in the cleaner's hands on a phone, and never claim anything the product does not do.

### Key takeaways

The idea was about five years old when building began at the start of 2024.We set three rules at the start: one trade properly first, the phone is the main tool, and no claims the product cannot back up.Customers and jobs came first, because everything else (money, quotes, routes) hangs off them.

### Why wait five years?

The honest answer is that it is a big thing to take on. A tool that looks after customers, jobs, money and paperwork for a trade business has to be right, because a business depends on it every day. An idea is cheap. Being able to build it properly, and to keep it running for the people who rely on it, is not. So we kept the idea and watched the problems stay exactly where they were.

### What made us begin

The question turned round. It was no longer "can we build it?" but "how much longer are we willing to watch people lose evenings to a notebook?" We decided to begin in January 2024. We did not have a perfect plan, and we did not need one. We needed a first target that was small enough to do well.

### The three rules

We set three rules at the start, and we have kept to them since.

One trade, done properly, first. The first target was window cleaning, and within it only two things: customers and jobs. A small thing that is right beats a large thing that is nearly right.The phone is the main tool. A window cleaner is at a doorstep, not a desk. Whatever we built had to make sense on a phone, standing up, with wet hands.Say only what is true. If it is not built, we do not say it is. That rule is why you will see the word "pilot" on this site where something is still being tested.

### What we left out on purpose

It is tempting to start with the exciting parts. We did not. No invoices yet, no maps, no automation. The order mattered: a round without customers and jobs is nothing, and a job list nobody trusts is worse than none. So the first months of the build, which the next few articles describe, were about getting the round, the customer record and the job right.

### Where to read next

Next in the series: why window cleaning rounds drift, and what a good one looks like. It goes back over the problems from the first article and turns them into a design brief.

### Questions people ask

**When did TradeYoke development start?**

Development on TradeYoke started at the beginning of 2024, about five years after the original idea around 2019.

**What were the first things TradeYoke set out to do?**

The first target was window cleaning, with just two things done properly: customers and jobs. Invoicing, quoting, surveys, maps and live monitoring came after.

Related: Where TradeYoke began · Jobs and the job wizard · Customers and CRM · Window cleaning software · Pricing · The build timeline

### Try it on your own week

Thirty days of Essentials free, no card. Bring your customers and see it against a real week.

[Start your free trial](https://app.tradeyoke.net/signup)

]]></content:encoded>
      <dc:creator>Carl Randall</dc:creator>
      <category>Our story</category>
      <category>Product</category>
      <category>Building TradeYoke</category>
      <enclosure url="https://tradeyoke.net/media/media-seed-cover-why-we-started-building-tradeyoke-in-2024-jpg/cover-why-we-started-building-tradeyoke-in-2024.jpg?v=265roil3" type="image/jpeg" length="169974" />
      <media:content url="https://tradeyoke.net/media/media-seed-cover-why-we-started-building-tradeyoke-in-2024-jpg/cover-why-we-started-building-tradeyoke-in-2024.jpg?v=265roil3" medium="image" />
    </item>
    <item>
      <title>Where TradeYoke began: an idea from helping run window cleaning rounds</title>
      <link>https://tradeyoke.net/blog/where-tradeyoke-began-window-cleaning-rounds</link>
      <guid>https://tradeyoke.net/blog/where-tradeyoke-began-window-cleaning-rounds</guid>
      <pubDate>Tue, 16 Jan 2024 10:01:00 GMT</pubDate>
      <description>Around 2019 we were helping manage window cleaning rounds and kept seeing the same problems: rounds on paper, missed cleans, money to chase. This is where TradeYoke began.</description>
      <content:encoded><![CDATA[Part 1 of 39 of Building TradeYoke, the story of how the platform was built, from January 2024 to today. Next: Five years of the same idea, and why we finally started building. See every part on the build timeline.

### Quick answer

Quick answer: TradeYoke began as an idea around 2019, while we were helping to manage window cleaning rounds and saw the same problems on every one: the round living on paper or a spreadsheet, cleans being missed, and payments needing to be chased. Development started at the beginning of 2024, and this series follows it month by month.

### Key takeaways

The idea came from helping manage window cleaning rounds, not from a boardroom: the problems were visible on every round.Window cleaning was the first trade because a round is a clear, repeatable shape: customers, frequencies, a route and a price.We left the idea alone for about five years and began building at the start of 2024.This series, Building TradeYoke, tells the build in order from January 2024 to today, with the reasons behind each step.

### Where the idea came from

Around 2019 we were helping to manage window cleaning rounds. Not as observers: we were close enough to the work to see how a round actually runs day to day, and what happens when it does not run well. A window cleaning round is simple to describe. You have a list of customers, each with an address, a price and a rhythm (every four weeks, every eight), and you work through them in an order that makes sense for the van. The simplicity is deceptive. Keeping that list true, week after week, is where the trouble starts.

### The problems that kept coming back

The same few problems turned up on every round we saw.

The round lived on paper or in a spreadsheet. Only one person really knew where it was up to, and it could not be in two places at once.Cleans were missed. Not through carelessness: a wet week, a locked gate, a new customer written on the back of an envelope. Nothing told you a house had been skipped until the customer asked.Money needed chasing. Who has paid, who has not and for which cleans was a job in itself, and it was usually done late in the evening.Rounds drifted. Prices stayed at what they were three years ago, a customer moved away but stayed on the list, and the order of the day stopped matching the map.

None of this is anyone's fault. It is what happens when a business that does hundreds of small, repeated jobs runs on tools built for something else.

### Why a round is a good place to start

A round has a clear shape, which makes it a good thing to build software around. Every customer has a place, a price and a frequency. Every visit has a date, and either it happened or it did not. Money follows the visit. If software can look after that well, with the next visit worked out for you, the route in a sensible order and the payment tied to the clean it was for, then a lot of the evening admin simply goes away. That is what we wanted to build, and window cleaning was the obvious first trade.

### From an idea to starting

For a long time it stayed an idea. We kept coming back to it, because the problems did not go away. At the start of 2024 we decided to stop talking about it and begin. The next article in this series, Five years of the same idea, and why we finally started building, explains that decision.

### What this series is

Building TradeYoke is an honest, month-by-month account of how the platform was put together: window cleaning jobs and customers first, then invoicing, quoting, surveys and inspections, maps and directions, and live monitoring, and then everything since. We will say what we built, why, and what it does today. Where something is still in pilot, we will say so.

### Questions people ask

**Where did the idea for TradeYoke come from?**

TradeYoke came from an idea around 2019, while we were helping to manage window cleaning rounds and saw the same problems on each: rounds kept on paper or spreadsheets, missed cleans and payments to chase. Development began at the start of 2024.

**Why did TradeYoke start with window cleaning?**

A window cleaning round is a clear, repeatable shape: customers with a price and a frequency, visited in an order, with money following each visit. That made it the best first trade to build software around.

Related: Window cleaning software · Scheduling and rounds · Running the round · How to plan a window cleaning round · Pricing · The build timeline

### Try it on your own week

Thirty days of Essentials free, no card. Bring your customers and see it against a real week.

[Start your free trial](https://app.tradeyoke.net/signup)

]]></content:encoded>
      <dc:creator>Carl Randall</dc:creator>
      <category>Our story</category>
      <category>Window cleaning</category>
      <category>Building TradeYoke</category>
      <enclosure url="https://tradeyoke.net/media/media-seed-cover-where-tradeyoke-began-window-cleaning-rounds-jpg/cover-where-tradeyoke-began-window-cleaning-rounds.jpg?v=1mcw5q1j" type="image/jpeg" length="79642" />
      <media:content url="https://tradeyoke.net/media/media-seed-cover-where-tradeyoke-began-window-cleaning-rounds-jpg/cover-where-tradeyoke-began-window-cleaning-rounds.jpg?v=1mcw5q1j" medium="image" />
    </item>
  </channel>
</rss>