Refunds and cancellations

Last updated 1 November 2026. This page explains, in plain English, how charges, cancelling and refunds work for TradeYoke. It sits alongside our Terms of Service (section 5, Plans, charges and payment; section 6, Cancelling; and section 9, Messages, payments and other services you connect) and does not change them. If anything here seems to differ from the Terms, the Terms apply.

Who are we and who charges you?

TradeYoke is a trading name of Assemblysoft Ltd, a company registered in England and Wales (company number 07098083) whose registered office is at 2 Woodland Walk, Bournemouth, England, BH5 1LU. Prices for each plan are on our pricing page, in pounds sterling (GBP), per business per month, plus VAT. Every paid plan includes one trade module, and each extra trade module is charged monthly as shown there.

How are TradeYoke plans billed?

A new workspace starts with a free trial of 30 days of Essentials, with no card needed. You are not charged unless you choose a paid plan. Paid plans are billed monthly in advance and renew automatically until you cancel. Card details are entered on a secure page run by our payment provider, Stripe, so TradeYoke never sees or stores your full card number. The charge appears on your card statement as TRADEYOKE.

How do I cancel my plan?

You can cancel a paid plan at any time from your workspace's billing settings in TradeYoke, or by emailing hello@tradeyoke.net. Cancelling takes effect at the end of the billing period you have already paid for, so you keep your plan until then and are not charged again. Your data is kept as set out in section 12 of the Terms.

Do you refund a plan charge?

We do not refund part-used billing periods unless the law requires it (Terms, section 6). Nothing on this page affects your statutory rights. If you think you have been charged in error, for example after cancelling or twice for the same period, email hello@tradeyoke.net from the address you sign in with. Tell us the date and amount shown on your statement. We will look into it and put right anything that was our mistake. Please contact us before raising a dispute with your bank, so we can fix it faster (Terms, section 5).

What if I bought my plan through an app store?

If you buy a plan through an app store such as Google Play, that store sells and bills it under its own terms. You manage and cancel the plan in the store, refunds follow the store's refund policy (not our Terms, section 6), and the store provides your receipt (Terms, section 5).

What if I paid a tradesperson's invoice through TradeYoke?

TradeYoke is the software that tradespeople use to run their business. When you pay an invoice from a window cleaner, gardener, electrician, plumber or solar installer who uses TradeYoke, the payment is between you and that tradesperson. Your card payment is processed by Stripe, and TradeYoke is not a party to it and does not hold the money (Terms, section 9). Any refund of that payment is the tradesperson's decision, so ask the business that sent the invoice. If they agree, they refund it from their TradeYoke account and it goes back to the card you paid with. How long it takes to appear is up to your bank. If you cannot reach the tradesperson, email hello@tradeyoke.net and we will do our best to help.

How do I contact you about a charge?

Email hello@tradeyoke.net. Support is by email only. You can find our full details on the contact page.