Terms of Service | TradeYoke

Effective 31 October 2026. The previous version took effect on 27 October 2026.

First published: June 2024.

1. Who we are

TradeYoke is provided by Assemblysoft Ltd, a company registered in England and Wales (company number 07098083) whose registered office is at 2 Woodland Walk, Bournemouth, England, BH5 1LU ("TradeYoke", "we", "us"). TradeYoke is our trade mark. You can reach us at hello@tradeyoke.net.

These terms are the agreement between us and the business that holds a TradeYoke account ("you"). They cover our website, the TradeYoke web app, and the TradeYoke apps for Windows, Android and iOS (together, "the service"). Our Privacy Policy explains how we handle personal data and forms part of these terms.

2. Accepting these terms

By creating an account, or by using the service on behalf of a business, you accept these terms and confirm you are authorised to accept them for that business. TradeYoke is a tool for businesses. It is not sold to consumers, and you must be at least 18 to use it. If you do not accept these terms, please do not use the service.

3. Your account, workspace and users

Your account belongs to a workspace: your business's own area in TradeYoke, kept separate from every other business's.
You can invite people to your workspace and choose what each of them can see and do. You are responsible for who you invite and for what they do in it.
Each person needs their own sign-in. Sign-ins must not be shared.
Keep sign-in details secret and tell us straight away if you think someone else has used them. We strongly recommend turning on two-factor authentication, and a workspace can require it of everyone.
Keep your account details accurate, including a working email address. We use it to tell you about your account.

4. Free trial

A new workspace starts with a free trial of 30 days. You will not be charged unless you choose a paid plan. When the trial ends without a plan, the workspace is locked until you choose one. Your data is kept as described in section 12 while you decide.

5. Plans, charges and payment

Plans, what each includes and their prices are on our pricing page. The price you pay is the one shown when you subscribe, plus VAT where it applies.
Paid plans are billed in advance for each billing period and renew automatically until you cancel. Payments are taken by our payment providers (currently Stripe and PayPal). We never see or store your full card details.
We may change our prices. We will tell you at least 30 days before a change affects your plan, and you can cancel before it takes effect.
Prices. The price of a plan, and of any extra trade module, is the one shown on our pricing page or in your workspace's billing settings at the time you buy, plus VAT where it applies.
Upgrades. Upgrading a plan or adding a module takes effect straight away, and we charge the difference for the rest of the current billing period (a prorated charge).
Downgrades and removals. Downgrading a plan or removing a module takes effect at the end of the period you have already paid for, and you keep what you have paid for until then.
Promotional codes. A promotional code applies on the terms stated with it, such as which plans it covers and how long it lasts.
Failed payments. If a subscription payment fails, we will tell you and give you a grace period, shown in your plan settings, to update your payment details. If it is still unpaid when the grace period ends, the workspace is restricted to read-only access until it is paid. Your data is kept as described in section 12.
Buying through an app store. If you buy a plan through an app store such as Google Play, that store sells and bills it under its own terms, not us. You pay the price shown in the store, which may differ from the price on our website because it includes the store's fee. You manage and cancel the plan in the store, refunds follow the store's refund policy (not section 6), and the store provides your receipt; we do not issue a VAT invoice for it. The same applies to any other app store.
If you dispute a payment with your bank or card issuer without contacting us first, we may suspend the workspace while the dispute is resolved.

6. Cancelling

You can cancel a paid plan at any time from your workspace's billing settings, or by writing to us. We do not refund part-used billing periods unless the law requires it. What happens to your data after cancelling is set out in section 12.

7. Your data

Everything your business puts into TradeYoke, such as customers, jobs, quotes, invoices, documents, photos and messages, remains yours.
You give us permission to store, copy, process and display it only as needed to provide, secure and support the service for you.
You can export your data while your account is open, and ask us for a copy when it closes.
You are responsible for having the right to put that data into TradeYoke and to use it as you do. That includes telling your own customers and staff how you use their information.

8. Personal data we process for you

For the personal data in your workspace (your customers, contacts and staff), your business is the controller and we are your processor under UK data protection law. As your processor we will:

process it only on your documented instructions, which are these terms and the way you use the service, unless the law requires otherwise;
make sure everyone who can access it is bound by confidentiality;
keep it secure, using the measures described in our Privacy Policy;
use only the sub-processors listed in our Privacy Policy. We will tell you before adding or replacing one, so you can object, and we remain responsible for them;
help you respond to requests from people exercising their data protection rights, and with security, breach notification and data protection impact assessments, where that concerns our part of the processing;
tell you without undue delay after becoming aware of a personal data breach affecting your workspace;
delete or return the data when the service ends, as set out in section 12, unless the law requires us to keep it;
make available the information you reasonably need to show that these obligations are met.

9. Messages, payments and other services you connect

Messages. Emails, texts and WhatsApp messages you send through TradeYoke are sent on your behalf. You are responsible for their content and for having the right to contact each recipient, including under the Privacy and Electronic Communications Regulations for anything promotional.
Taking payments. When you take payments from your customers online, you connect your own account with a payment provider such as Stripe or GoCardless. Your customers' payments are processed by that provider under its own terms, which apply between you and the provider. We are not a party to those payments and do not hold your customers' money.
Provider charges. The provider's own processing charges, such as card fees, are separate from ours. They are agreed between you and the provider and charged by the provider.
Our platform fee. For handling and enabling online payments we charge a platform fee: a percentage of each successful online card payment your customers make through Stripe in TradeYoke. The rate depends on your plan (it is higher during a free trial), may be lower for a higher volume of payments or by agreement with us, and the rate that applies to your workspace is shown in Settings → Payments before you switch online payments on; each payment's fee and the rate used are shown in its breakdown afterwards. It is deducted at the time of payment, so you receive the payment less our platform fee and Stripe's charges. Direct Debit payments through GoCardless, payments you record yourself, such as cash or a bank transfer, and card payments through a Stripe account you connect with your own API keys carry no platform fee.
Refunds and disputes. If you refund a payment, in full or in part, the platform fee on the refunded amount is returned to you. Disputes and chargebacks are between you, your customer and the provider, and the provider's charges for them follow its terms.
Changing the rate. We may change the platform fee rates, for everyone, for a plan or for your workspace, including the volumes at which a lower rate applies. We will tell you at least 30 days before an increase takes effect, by email and in Settings → Payments; a reduction may take effect sooner. A change applies only to payments taken after it takes effect, never to payments already taken.
Free trial: invoices. During a free trial, an invoice drafted before your business is verified is watermarked “TradeYoke Free Trial”. It is not a valid invoice and cannot be paid.
Free trial: messages. TradeYoke sends no emails, text messages (SMS) or WhatsApp messages to your customers during a free trial.
Verification. To issue genuine invoices and take card payments you must verify your business: your business details (for a limited company, checked with Companies House) and Stripe's own hosted onboarding. We keep the references and statuses of these checks, never your identity documents.
Trial collection limit. During a free trial the total you can collect by card is capped (currently £2,500 per trial; we set the cap and may change it), and a single trial invoice cannot be more than the cap. The trial platform fee applies on top of Stripe's own fees.
Reaching the limit or the end of the trial. When you reach the cap, or the trial ends, no new card collection can start until you move to a paid plan. Payments already made still settle, and refunds and disputes continue as normal.
One trial per business. Each business may have one free trial. To enforce this we keep coded (hashed) identifiers, such as a company number, for a set period (24 months unless we tell you otherwise), and we may review, hold or block trial payments.
Bookkeeping and tax. If you connect Xero, QuickBooks, FreeAgent or HMRC, you authorise us to exchange the data needed for that connection on your behalf. You can disconnect at any time.
Location features. Features such as live van tracking and "on my way" messages use the location of the phone they run on and can share an arrival estimate with your customer. Before using them, you must tell the members of your team whose location is used, and make sure you have a lawful basis for doing so.

10. Acceptable use

You must not, and must not let anyone else:

use the service for anything unlawful, fraudulent or harmful, or to send spam;
upload anything that infringes someone else's rights or contains malicious code;
try to get into another workspace, bypass security or usage limits, or probe, scan or overload the service;
copy, resell or rent the service, or reverse engineer it except where the law allows;
use the service to build a competing product.

11. Availability, changes and support

We work hard to keep TradeYoke available and working correctly, but we do not promise it will be uninterrupted or error-free. We may pause it for maintenance, ideally at quiet times and with notice where we can. We keep improving the service and may change or retire features. If a change materially reduces what your paid plan includes, we will tell you in advance and you may cancel. Support is available by email at hello@tradeyoke.net and from within the app.

12. Suspension, termination and your data afterwards

You can close your account at any time.
We may suspend or close an account that seriously or repeatedly breaks these terms, puts other users or the service at risk, or stays unpaid after reminders. Where we reasonably can, we will warn you first and give you the chance to put things right.
After an account closes, or a workspace stays locked for 90 days, you can ask for an export of your data within those 90 days. After that we delete the workspace's data, except records the law requires us to keep, such as billing records.

13. Our intellectual property

The service, including its software, design and content, and the TradeYoke name and logo, belong to us or our licensors. While your account is active and you keep to these terms, we give you a non-exclusive, non-transferable right to use the service for your business. No other rights are granted.

14. Feedback and testimonials

You are welcome to send us ideas and feedback, and we may use them freely to improve TradeYoke. We will only publish a review or testimonial with your name or business name if you have agreed to it.

15. Other websites and services

The service links to, and works with, services we do not control, such as payment providers, accounting software and maps. We are not responsible for their content, availability or practices, and their own terms apply when you use them.

16. AI-generated and AI-assisted content

We use artificial intelligence (AI) in our marketing and in some features of the service. Here is what that means for you.

Our marketing. Some of our marketing materials are made wholly or partly with AI tools. That includes sales and demo videos (which use a synthetic, computer-generated voice for the narration, not a recording of a person), images and graphics, social media posts, and the articles, guides and web pages on tradeyoke.net, which are drafted with AI assistance and reviewed by our team before they are published. The people, businesses, customers and addresses shown in our screenshots and videos are fictitious, and we do not use AI to invent reviews or testimonials.
AI features in the service. Some features use AI to suggest or draft something for you, such as reading a receipt, answering your questions in the assistant or, where your business switches it on, answering the telephone as an AI receptionist. What they produce is a suggestion to check, not professional advice (financial, tax, legal, safety or otherwise). AI can be wrong, so you are responsible for checking it before you rely on it, save it or send it to anyone.
No promise of accuracy. We do not promise that AI-generated content, in our marketing or in the service, is accurate, complete or right for your purpose. Section 17 (Liability) applies to it like any other part of the service.
Our Privacy Policy explains what information AI features send to our AI provider, and why.

17. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
Subject to that, we are not liable for loss of profit, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss.
Subject to that, our total liability arising from or in connection with the service in any 12-month period is limited to the fees you paid us in that period, or £100 if that is greater.
The service is a tool to help you run your business. You remain responsible for checking what you send your customers and file with others, such as invoices, certificates and tax returns.

18. Your responsibility to us

You will compensate us for reasonable losses and costs arising from a claim by someone else caused by the data you put into the service, the messages you send through it, or your breach of these terms or the law.

19. Changes to these terms

We may update these terms. We will give you at least 30 days' notice of a material change by email or in the app, and the date at the top will change. If you do not agree, you may cancel before the change takes effect. Continuing to use the service afterwards means you accept the new terms.

20. General

These terms, with our Privacy Policy, are the whole agreement between us about the service.
You may not transfer your rights under them without our agreement. We may transfer ours to a business that takes over the service, and will tell you if we do.
Nobody other than you and us has any right to enforce these terms.
If any part is found unenforceable, the rest still applies. If we do not enforce something straight away, we can still enforce it later.
We are not responsible for delays or failures caused by events outside our reasonable control.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

21. Contact us

Email hello@tradeyoke.net, or write to TradeYoke, Assemblysoft Ltd, 2 Woodland Walk, Bournemouth, BH5 1LU.

Version history

31 October 2026: added the platform fee we take on online card payments through Stripe (the rate depends on your plan, is higher during a free trial, may be lower for higher volumes or by agreement, and is shown in Settings → Payments) and how it works with refunds and changes, how subscriptions are billed (upgrades, downgrades, failed payments), and what applies when you buy a plan through an app store such as Google Play. During a free trial: watermarked draft invoices, no customer messages from TradeYoke, verification for genuine invoices and card payments, a trial collection limit, and one trial per business.
27 October 2026: added a section on AI-generated and AI-assisted content (marketing materials, videos and voiceovers, and AI features in the service); the sections after it are renumbered.
28 September 2026: rewritten for the current service, naming Assemblysoft Ltd (company number 07098083) as the provider and setting out the current trial, plan, payment and notice terms.
June 2024: first published.